Customer Service
We can be reached during regular business hours Monday
through Friday from 8:00am to 4:00pm EST. Contact our
office by calling 832-316-0823 or for a quicker response, please
feel free to contact us via email at

Shipping and Processing Times
The time I need to prepare an order for shipping varies. For
details, see additional information in our FAQ below.

Customs and Import Taxes
Scrappy Tails Crafts is excited to ship products internationally.
Buyers are responsible for any customs, VAT, import duties or
taxes that may apply. Scrappy Tails Crafts is not responsible for
lost or missing packages or customs delays.

Returns and Exchanges
We gladly accept returns and exchanges. Please contact
Customer Service at within 7 days
of delivery of your shipment. Items should be returned to
Scrappy Tails Crafts within 10 days and should be in new and in 
undamaged condition. Items that were customized and/or
personalized can’t be returned or exchanged. Please note that we
can’t refund original shipping costs. Buyers are responsible for
return shipping costs. If the item is not returned in its original
condition and packaging, the buyer is responsible for any loss in
value. Once your return is approved, please send your return to:
Scrappy Tails Crafts
Attn: Returns
8465 94th Avenue
Vero Beach, FL 32967

Cancellations and Order Changes
During normal off-peak times, we can accommodate order
changes, order cancellations or combined shipping on multiple
orders. Please note, we can’t accept cancellations once an order
has processed or shipped. If you need to cancel an order, please

Privacy Policy
The privacy of our customers is extremely important to Scrappy
Tails Crafts. We will never share any personal information – of
any kind- with third parties. The only information we collect is
through the ordering process in order to fulfill orders and
information that you are providing to us through content you
choose such as newsletters, coupons or email sign ups.